Career Opportunities with The Lake Companies
Talented and passionate people changing how the manufacturing industry uses technology
JOIN THE LAKE COMPANIES TEAM
If you’re looking for career opportunities that allow you to grow, enhance your abilities, learn new skills, and stay ahead of evolving technology—while being part of a supportive, down-to-earth team—then The Lake Companies could be the perfect fit.
As a tech company serving industries such as industrial machinery, metal fabrication, precision machining, high-tech electronics, medical, aerospace, defense, and transportation, we offer the chance to make a real impact. When you see the incredible products our clients create and know your role helps them run their businesses efficiently and effectively, you’ll feel a strong sense of pride in the work you do.
IMMEDIATE JOB OPENINGS
Senior Customer Care Agent
As part of our strategic shift from traditional support to a modern Customer Care function, we are seeking a results-oriented and operations-minded Customer Care Agent to help build a scalable, proactive, and high-performing support model. This role is responsible for both front-line execution and team leadership — managing day-to-day support activity while launching initiatives around customer enablement, internal training, documentation, and repeatable light implementations.
The Customer Care Agent plays a critical role in reducing inbound volume, raising support quality, and evolving the team culture from reactive to proactive. This person will also collaborate closely with Product, Development, and Customer Success to ensure we anticipate customer needs and deliver seamless, value-driven experiences.
Key Responsibilities:
Customer Support & Escalation Management
- Oversee queue management, SLA performance, and case triage to ensure timely, high-quality support
- Act as the first line of leadership for escalated or sensitive customer issues
- Monitor support trends and initiate improvements to reduce repeat incidents
- Participate in customer conversations to maintain visibility into experience and expectations
Team Leadership & Performance Management
- Lead, coach, and develop Support Analysts in alignment with Lake Companies’ standards of excellence
- Set clear expectations for initiative, follow-through, communication quality, and collaboration
- Participate in driving a team culture centered around problem ownership, continuous learning, and proactive support
- Identify and mentor high-potential team members for growth
Internal Enablement & Analyst Training
- Design and maintain onboarding programs and learning paths for new hires and junior team members
- Ensure analysts stay current on product releases, customer use cases, and process changes
- Create reusable training assets such as checklists, workflows, and role-based knowledge modules
Customer Education & Enablement
- Launch and manage scalable training offerings including webinars, recorded tutorials, and office hours
- Collaborate with Product and Customer Success to align educational content with product roadmap and customer onboarding needs
- Contribute to portal engagement strategy by embedding educational assets in
Knowledge Management & Ticket Deflection
- Be a leader in strategy, quality, and execution of the customer-facing knowledge base
- Ensure internal and external documentation is accurate, accessible, and updated consistently
- Drive team participation in knowledge creation and improvement efforts
- Track usage and deflection impact of knowledge assets to inform content strategy
Light Implementations & Customer Projects
- Manage small-scale enablement projects such as add-on deployments, single-user configurations, and quick-start guides
- Define repeatable playbooks and workflows for non-complex installations
- Coordinate project delivery across Support, Product, and Services to ensure handoff and completion
- Establish and enforce scope boundaries to ensure efficient delivery without overreach
Proactive Customer Care
- Conduct support health audits, trend reviews, and follow-ups with customers showing friction or risk
- Launch outreach campaigns tied to recurring issues, release cycles, or common misconfigurations
- Collaborate with Product, Sales, and Customer Success on strategic timing and messaging
- Contribute insights into product gaps or opportunities based on care observations
Ideal Candidate Profile
- 5+ years in technical customer support or customer success, preferably in a B2B SaaS, ERP, or manufacturing software environment
- Proven experience building or transforming support or customer care functions, not just working within them
- Strong leadership, coaching, and communication skills — able to influence behaviors and drive team performance
- Experience designing and delivering customer-facing training and internal enablement programs
- Hands-on familiarity with managing light technical implementations or repeatable onboarding projects
- Highly organized and self-directed — able to manage competing priorities and drive clarity
- Calm under pressure, maintains focus in high-volume or ambiguous situations
- Personable, empathetic, and driven — someone who brings out the best in others while delivering results
Highly Desired:
- Experience with Lake Companies’ products: Shop-Trak, Doc-Trak, and/or Fact-Trak.
- Familiarity with manufacturing environments and terminology.
- Exposure to product management, QA, or professional services.
- Bachelor’s degree in Business, IT, Engineering, or a related field.
Benefits:
- Competitive base salary with commission structure and performance bonuses.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Continuous training and professional development opportunities.
- Opportunity for career growth and advancement within the organization.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
If you are a results-oriented professional with a passion for technology and a strong track record of success, we invite you to join our team at The Lake Companies and be part of our mission to drive innovation and success for our manufacturing clients. Apply now and take the next step in your career!
Sales Executive
We are seeking a driven, consultative Sales Executive – Lake Products to focus on selling The Lake Companies’ proprietary solutions (cloud and on-premise) into discrete manufacturing organizations.
This role is ideal for someone with approximately 5+ years of experience in the manufacturing space, who understands how discrete manufacturers operate and has a proven track record in B2B SaaS and/or enterprise software sales. The Sales Executive will be responsible for new logo acquisition and expansion within existing accounts, positioning Lake products as critical components of a modern, high-performing manufacturing environment.
You will work closely with our Sales Manager, pre-sales resources, and delivery teams to build pipeline, run discovery, shape solutions, and close business that delivers measurable value for our customers.
Key Responsibilities:
New Business Development & Account Growth
- Develop and execute a targeted sales plan to drive adoption of Lake products within discrete manufacturing organizations in the Midwest and broader North American market.
- Identify, qualify, and pursue net-new opportunities through prospecting, networking, referrals, events, and channel relationships.
- Expand Lake product footprint within existing customers by uncovering cross-sell and up-sell opportunities tied to clear business outcomes.
Solution & Value-Based Selling
- Lead discovery conversations with Operations, IT, Engineering, Finance, and Executive stakeholders to understand current-state processes, pain points, and KPIs across shop floor, planning, scheduling, inventory, and quality.
- Collaborate with pre-sales to shape demos and proof-of-concepts that clearly connect Lake product capabilities to business value and ROI.
- Build compelling proposals and business cases that articulate financial impact (e.g., throughput, on-time delivery, scrap reduction, labor productivity).
- Navigate and manage complex sales cycles, including multi-stakeholder evaluations, RFPs, and procurement processes.
Territory, Pipeline & Forecast Management
- Own and manage a defined territory and named-account list, with clear strategies for each target account.
- Maintain an accurate, up-to-date pipeline in the CRM system, ensuring all opportunities are well-documented from lead to close.
- Deliver reliable monthly and quarterly forecast updates, consistently hitting or exceeding bookings and revenue targets.
Internal Collaboration & Enablement
- Partner closely with marketing to provide feedback on campaign performance, ideal customer profiles, and messaging that resonates with manufacturers.
- Work with implementation and customer success teams to ensure a smooth handoff from sale to delivery, setting realistic expectations and supporting long-term customer success.
- Contribute to the continuous improvement of sales playbooks, competitive positioning, and product messaging based on field experience.
Market & Product Insight
- Stay current on discrete manufacturing trends, best practices, and regulatory or market changes that impact our customers.
- Track competitor offerings and go-to-market approaches, providing feedback to leadership and product teams to refine our roadmap and positioning.
Qualifications:
Required:
- Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related field; or equivalent experience.
- Approximately 5+ years of experience in B2B sales within the manufacturing, industrial, or enterprise software space.
- Strong understanding of discrete manufacturing processes (e.g., job-based/lot-based production, work centers, routings, BOMs, planning/scheduling, shop floor execution).
- Demonstrated success selling SaaS and/or enterprise software solutions (ERP, MES, shop floor, quality, planning, or related) into manufacturing environments.
- Proven ability to manage complex sales cycles with multiple stakeholders, from initial prospecting through negotiation and close.
- Excellent communication, presentation, and negotiation skills, with the ability to translate technical capabilities into executive-level business value.
- Comfortable working remotely, managing time and territory autonomously while collaborating effectively with a distributed team.
- Willingness to travel within the Midwest and occasionally across North America, as needed, to meet with prospects, customers, and partners.
Preferred:
- Experience selling ERP-adjacent solutions or add-on products (e.g., to Infor SyteLine or similar manufacturing ERPs).
- Familiarity with manufacturing KPIs and financial metrics (e.g., OEE, WIP, on-time delivery, inventory turns, margin).
- Experience working with or alongside system integrators, channel partners, or OEM partners in the manufacturing technology ecosystem.
- Proficiency with CRM platforms and sales productivity tools.
Competency & Personal Attributes:
- Consultative mindset – naturally curious, asks thoughtful questions, and focuses on solving problems rather than pushing products.
- Business acumen – able to connect manufacturing operations challenges to financial impact and strategic objectives.
- Ownership mentality – takes accountability for results, follows through on commitments, and proactively removes obstacles.
- Collaborative – enjoys team-selling and partnering with pre-sales, delivery, support, and marketing to win and grow accounts.
- Continuous learner – eager to deepen understanding of Lake products, manufacturing trends, and sales best practices.
Benefits:
- Competitive base salary with commission structure and performance bonuses.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Continuous training and professional development opportunities, including product, industry, and sales methodology training.
- Opportunity for career growth and advancement within a dynamic, growing organization.
- A supportive, team-oriented culture with strong alignment between leadership, sales, delivery, and customer success.
If you are a results-oriented sales professional with a passion for technology and a strong track record in B2B sales, we invite you to join our team at The Lake Companies and be part of our mission to drive innovation and success for our manufacturing clients. Apply now and take the next step in your career!
Apply today and take the next step in transforming both your career and the future of manufacturing.
ELITE BENEFITS PACKAGES
Elite Benefits: job satisfaction, purpose, personal evolution, innovation, commitment, customer focus, opportunity, longevity
Insurance Benefits: medical, dental, vision, life, accidental death and dismemberment, long term disability, short term disability, health savings account
Fringe Benefits: vacation, paid sick leave, paid holidays, 401(k), education assistance
OUR VALUES
At The Lake Companies...
We build lasting relationships with our customers. We listen intently, we care, we serve. We communicate openly & honestly, We encourage innovation with constant improvement. We provide proven solutions & strategies. We take responsibility for our actions. We enhance the methods of our customers & the skills of their staff. We address challenges quickly & with optimism. We believe in people and their dreams. We do the right thing.
Areas of Work Available at The Lake Companies
- Application, Implementation, and Product Support
- Programming & Development
- Sales
- Marketing
- Systems & Networking Services
- Consulting
- Administration
- And More
