The Lake Companies Product Support

I am very happy with your support and customer service. It’s nice to be able to call support and get a “Live” person and get problems resolved quickly. I’d rate you as a 9.5 and probably one of the best companies for support. Believe it or not the other company that’s in your league is Dell’s gold server support which I get a live person within the first 2 minutes.
 
Mark Edwards, Conesys

Contact Support

  Call (920) 406-3030
  Email Support Team

Responsive, Yet Personal Support Services

Whatever product you make, industry you’re in, or size of your company — Infor SyteLine (CloudSuite Industrial) provides the tools to unravel your challenges

Whether the problem is simple or challenging, urgent or just a nuisance; we understand how much technology impacts the workday. The problem might not be just software; it could be with a finicky scanner that is not cooperating with your software and PC. The last thing you want to hear is “we don’t support hardware”, or “you will have to call someone else about that.” Our people will work with you and with your systems’ providers to resolve even the toughest issues. When technology functions well, it lessens a lot of stress among workers. We know that well-functioning technology is essential for a well organized staff and business. Our friendly and knowledgeable customer support team is your caring, responsive and reliable resource who will make you glad you called. And don’t just take our word for it; hear what our customers are saying!

Nothing but great things…

I have found The Lake Co. very helpful and timely in their service. We do not have an experienced IT Department in our small company and are very glad to have The Lake Co’s help and expertise.

Christi Blasier
Midwest Wire Products
Support is awesome!

Support is awesome! I love working with support. They are very prompt when getting back to me and they take the time to work with me in getting an issue resolved.

Bill Gohl
Anderson Instrument
Responsive, knowledgeable, honest, and great follow through.

How could I give The Lake Companies anything but a 10 out of 10, you are responsive, knowledgeable about our product, honest with your answers, and have great follow through.

Derek Arsenault
Boston Retail Product

The Lake Companies provides the knowledge and expertise to solve simple and complex technology issues, via a host of support methods:

  • Call our dedicated support staff — experienced in software, hardware and operating systems
  • Email your questions and issues directly to support@lakeco.com
  • Access helpful information and assistance via the internet:
    • Webex Support Services will diagnose and resolve issues directly on your systems
    • Knowledge Base Support provides round-the-clock access to our software knowledge base
  • On-site support is invaluable when words cannot explain the situation.

Our philosophy: Absolutely nothing is more important than a user or system that’s down. Our job is to help your company operate at optimal efficiency.

For more information about The Lake Companies’ Customer Support services, or to contact our Customer Support department, call us at 920.406.3030 or e-mail us at support@lakeco.com.

No Matter What Industry You Occupy, We Have the Solutions and Support For You

The Lake Companies has been in business for over 30 years providing best-in-class enterprise resource planning (ERP) solutions to customers in Minnesota, Wisconsin, and the Upper Peninsula of Michigan. As an Infor Gold Channel Partner, we have the expertise, resources and track record of helping grow manufacturing companies big and small.

The Lake Companies has also been an Infor Solution Partner since 1999, providing innovation and thought leadership via our highly acclaimed Shop-Trak and Doc-Trak solutions. They are used by customers in states and countries throughout the world. Our focus is to help you grow your business and increase simplicity, while reducing the noise in your daily business life.

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